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The challenge

The solution

The outcome

Requirements

• - Define tax-services objectives aligned to business goals
• - Identify all tax obligations, jurisdictions, and entity structures
• - Assess current-state tax processes, systems, controls, and risks
• - Map stakeholders, roles, responsibilities, and governance
• - Establish tax policies, compliance calendar, and review cadence
• - Determine operating model: in-house, outsourced, or hybrid
• - Standardize data collection, documentation, and record retention
• - Implement technology/tools for tax accounting, filings, and workflow
• - Build controls for accuracy, timeliness, and audit readiness
• - Address tax planning, forecasting, and cash-flow impact
• - Monitor legislative and regulatory changes
• - Define issue-management, escalation, and remediation procedures
• - Set KPIs/metrics for compliance, efficiency, and risk reduction
• - Train relevant teams and ensure knowledge transfer
• - Test, validate, and continuously improve the strategy

Best practices

• 1. Define clear tax service objectives and scope before engaging a provider.
• 2. Verify the provider’s expertise in your specific industry, jurisdictions, and tax types.
• 3. Assess compliance capabilities, including filing, reporting, and deadline management.
• 4. Review the provider’s data security, privacy, and confidentiality controls.
• 5. Confirm integration compatibility with your ERP, accounting, and tax systems.
• 6. Evaluate the provider’s track record, references, and client retention.
• 7. Establish transparent pricing, billing structure, and scope-of-work terms.
• 8. Require strong governance, communication, and escalation processes.
• 9. Confirm the provider can support audits, notices, and tax authority inquiries.
• 10. Check for scalability to handle business growth, new entities, and new markets.
• 11. Validate the provider’s use of current technology, automation, and analytics.
• 12. Ensure responsibilities, deliverables, and SLAs are documented in the contract.
• 13. Review their process for staying current with changing tax laws and regulations.
• 14. Measure service quality through KPIs, periodic reviews, and continuous improvement.
• 15. Align the provider selection with your risk tolerance, internal controls, and long-term tax strategy.