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The challenge

The solution

The outcome

Requirements

• Define business objectives and scope for hosting services
• Identify target users, workloads, SLAs, and service tiers
• Assess current state, gaps, constraints, and dependencies
• Select hosting model(s): on-premises, cloud, hybrid, colocation, managed
• Define architecture, standards, and reference patterns
• Plan capacity, scalability, performance, and resilience
• Set security, privacy, compliance, and data residency requirements
• Establish backup, disaster recovery, and business continuity plans
• Design network, storage, compute, and platform management approach
• Define monitoring, logging, alerting, and observability requirements
• Create service management processes for incident, problem, change, and request handling
• Set provisioning, automation, patching, and lifecycle management standards
• Define roles, responsibilities, governance, and decision rights
• Establish cost model, budgeting, chargeback/showback, and optimization controls
• Plan vendor selection, contracts, SLAs, and exit strategy
• Document risk register and mitigation actions
• Define KPIs, reporting, and continuous improvement cadence
• Implement pilot, test, validate, and refine
• Roll out in phases with communications, training, and support
• Review regularly and update strategy based on business and technology changes

Best practices

• 1. Define clear business requirements, including uptime, performance, compliance, and geographic needs.
• 2. Assess security capabilities, such as encryption, access controls, monitoring, and incident response.
• 3. Verify compliance support for relevant standards and regulations.
• 4. Review SLA terms carefully, especially uptime guarantees, support response times, and penalties.
• 5. Evaluate scalability options for growth, traffic spikes, and changing workloads.
• 6. Confirm backup and disaster recovery processes, including recovery time and recovery point objectives.
• 7. Check data ownership, portability, and exit terms to avoid vendor lock-in.
• 8. Assess network performance, latency, and global content delivery capabilities.
• 9. Understand support quality, availability, escalation paths, and account management.
• 10. Review infrastructure reliability, redundancy, and physical data center protections.
• 11. Compare total cost of ownership, including setup, migration, add-ons, and overage fees.
• 12. Ensure compatibility with existing systems, applications, and cloud or hybrid environments.
• 13. Investigate vendor reputation, financial stability, and customer references.
• 14. Validate monitoring, logging, and reporting capabilities for operational visibility.
• 15. Test the provider with a pilot or proof of concept before committing to a long-term contract.